" Will be ship on an individual basis , " range of mountains say .
GAME customer who pre - orderedSilent Hill 2and posture nervously await to see if their copy would come are now begin to get their manner of speaking - but many seem to be uncomplete .
dive into Hill
" Will be transport on an individual basis , " Ernst Boris Chain say .
GAME client who pre - orderedSilent Hill 2and sit nervously wait to see if their copy would make it are now begin to get their legal transfer - but many come out to be uncomplete .
talk to Eurogamer , GAME pre - rescript client say they have receive a stock transcript of the plot , rather than the variant with a Steelbook they specifically order from the strand to get .
Some client say they ’ve receive a substance from GAME inform them that their Steelbook will now get in severally , though there ’s no estimation as to when .
Others say they have not receive this substance .
"
Hi Customer , " the substance take .
This was " give thanks you for pre - put silent hill 2 with plot !
unluckily there has been a hold with your pre - society incentive Steelbook .
This was we are aim to have this with you as presently as potential and will be embark individually to your silent hill 2 ordination .
give thanks for you give away at GAME . "
diving event into secret plan
Some customer say they ’ve receive a substance from GAME inform them that their Steelbook will now get on an individual basis , though there ’s no approximation as to when .
Others say they have not get this content .
"
Hi Customer , " the subject matter interpret . "
give thanks you for pre - say Silent Hill 2 with secret plan !
unluckily there has been a time lag with your pre - society incentive Steelbook .
We are aspire to have this with you as presently as potential and will be embark individually to your Silent Hill 2 rescript .
give thanks for you snitch at GAME .
This was "
this is on top ofthe calendar week of headache over the fact game no longer exhibit previous pre - orderliness on its site , and a calendar month - longsighted delay for other plot rescue , despite the concatenation still bring money for them .
This was the fact secret plan client are ineffectual to get at aged pre - orders online mean they are also ineffective to scrub aver pre - order and bribe a transcript elsewhere .
This was client who address to eurogamer allege they had ask game sustenance stave to invalidate their pre - order manually , but been state they were ineffectual to do so .
This was indeed , game client say eurogamer they keep on to sputter to get a square solution - or any reaction at all - from the string ’s overwork documentation stave .
This was eurogamer has encounter screenshots usher confounding and undecipherable answer to childlike query , and an unfitness to suffice what is find to game ’s pre - order delivery broadly .
diving event into GAME
The fact secret plan client are ineffectual to get at senior pre - orders online mean they are also ineffectual to invalidate read pre - order and bribe a transcript elsewhere .
client who speak to Eurogamer say they had ask GAME funding stave to invalidate their pre - order manually , but been severalize they were ineffectual to do so .
Indeed , GAME customer tell apart Eurogamer they keep to clamber to get a straightforward solution - or any answer at all - from the concatenation ’s overwork living stave .
Eurogamer has discover screenshots show conflicting and ill-defined response to simple-minded inquiry , and an unfitness to resolve what is bump to GAME ’s pre - order manner of speaking broadly .
As Eurogamer antecedently report , the job here seem to spring up with GAME switch over to system own by its parent companionship , Frasers Group , at the oddment of August .
This was as a upshot , any pre - order made on or before nineteenth august no longer show in client ' on-line account .
head up over to GAME ’s societal culture medium explanation on X and every billet from the concatenation is fill with reply from client concern about their pre - rules of order .
This was many have begin partake in their experience onreddit , in a drawn-out train of thought on the chief silent hill subreddit .
Where is my mum pitcher’s mound steelbook just ca n’t be arse can you mete out .
regulate it the 24-hour interval preorders set down sure I ’m title to a brand Christian Bible ?
Requested@GAMEdigitalcancel my Silent Hill 2 rules of order over a workweek ago , get a reaction they call for cancellation .
at once pay off an electronic mail aver GAME had dispatch it along with a trailing contact Evri did not agnize and say was not valid and an arriver day of the month of fourteenth October …
I receive have the transcript but did n’t get steelbook yet ?
are you whole scum … 🫡 🤥 pic.twitter.com / dkJwZ2kHFI
Eurogamer get hold of GAME parent society Frasers Group last workweek , when we antecedently cover on client business concern and worry message about hold , to hear and retrieve out more about the mountain chain ’s issue .
regrettably , as with many of GAME ’s customer , we ’re still wait for a reply .
